Delivery | Terms and Conditions

Standard UK Mainland Delivery

• Our prices include delivery to approximately 95% of the UK mainland. Some remote or central London postcodes (EC, WC) may incur a surcharge — see the postcode table below.
• Deliveries are typically made within 3 to 5 working days from dispatch from our warehouses near Southampton or Maldon, depending on stock availability and your location.
• We aim to deliver on agreed dates, but cannot guarantee delivery due to circumstances beyond our control, including but not limited to pallet network delays, adverse weather, vehicle breakdowns, road closures, or carrier operational issues.
• Customers must inform us of any access restrictions, narrow lanes, low bridges, or height barriers before placing an order. Failed deliveries due to undisclosed access issues will incur re-delivery charges.
• Please inspect all goods before signing. If goods arrive damaged, sign as "Damaged" and contact us immediately with photographs and pallet labels. We cannot accept damage claims for goods signed as received in good condition.
• Deliveries are made via a third-party pallet network (Palletways) and may occasionally be subject to minor delays during peak periods, bank holidays, or adverse weather conditions.
• Next-day delivery orders are processed on the next working day. Pickup will be scheduled on the following working day, and delivery completed on the subsequent working day — subject to carrier availability.
• Delivery is kerbside only. Drivers are not permitted to move goods beyond the kerbside due to insurance restrictions. Please ensure adequate assistance is available at the delivery address to unload and move goods.

⚠ Please Do Not Book Builders or Hire Tools Before Delivery

• The ETA provided at checkout is system-generated and may differ from the actual delivery date and time.
• Minor delays can occur within the pallet network due to factors outside our control.
• Please do not arrange tradespeople, hire equipment, or begin groundworks until your full order has been delivered and inspected.
• If a delay occurs, delivery is normally completed on the next available working day.
• Paving and Slabs Ltd accepts no liability for costs arising from delayed deliveries, including but not limited to: cancelled labour bookings, equipment hire charges, accommodation costs, or any other consequential losses.

Kerbside Tail-Lift Delivery — Important

• All deliveries are kerbside only. Drivers cannot move goods beyond the public highway kerbside due to insurance restrictions.
• The delivery vehicle requires reasonable access — a rigid HGV or articulated lorry may be used depending on your location. Please advise us in advance if access is restricted.
• It is the customer's responsibility to arrange sufficient labour or equipment to receive and move goods from the kerbside to the final installation point.
• Paving and Slabs Ltd accepts no liability for damage caused during the customer's handling of goods after kerbside delivery.

📦 Returns & Refund Policy — Composite Decking, Composite Fencing & Acoustic Wall Panels

At Paving and Slabs Ltd, we want you to be completely satisfied with your purchase. If for any reason you change your mind, we offer a straightforward returns process for our Composite Decking, Composite Fencing, and Acoustic Wall Panel product ranges, subject to the conditions set out below.

30-Day Change of Mind Returns

• You may return Composite Decking, Composite Fencing, or Acoustic Wall Panel products within 30 days of purchase for a full refund of the product value, provided the goods are returned in their original, unused condition and in their original packaging (or equally secure packaging) to prevent damage in transit.
• All return parcels must include a copy of your order confirmation or sales invoice clearly enclosed. Returns received without proof of purchase may be delayed or refused.
• Your refund may be reduced if products are returned in a condition that is not suitable for resale — for example, if packaging is missing, goods have been handled excessively, or items show signs of installation or use.
• Return delivery costs are the customer's responsibility for change-of-mind returns. We strongly recommend using a tracked and insured courier service, as Paving and Slabs Ltd cannot accept responsibility for goods lost or damaged during return transit.
• Please send all approved returns to:
  
  Paving and Slabs Ltd — Returns
  c/o T&A Upholstery Supplies Ltd
  Units 46/47 Stakehill Industrial Estate
  Touchet Hall Road, Middleton
  M24 2FL

Non-Returnable Items

• We are unable to accept returns or offer refunds or exchanges on any Composite Decking, Composite Fencing, or Acoustic Wall Panel products that have been cut to size, made to measure, or installed, unless a manufacturer's fault is subsequently identified.
• We strongly recommend carefully inspecting all goods upon delivery and before commencing any installation. Once installation has begun, we cannot accept a change-of-mind return.

Faulty Products — Manufacturer's Defects

• Within 30 days of purchase: In the unlikely event that a manufacturer's fault is identified within 30 days of your purchase date, please notify us as soon as possible with clear photographic evidence of the defect. Where a manufacturer's fault is confirmed, you will be entitled to a full refund, repair, or replacement of the original order — whichever is most convenient and practical in the circumstances.
• After 30 days from purchase: Where a manufacturer's fault develops after the initial 30-day period, we will do our best to resolve the matter promptly. Depending on the nature and extent of the fault, you may be entitled to a replacement, repair, or partial/full refund, or a price reduction should you wish to retain the product.
• Paving and Slabs Ltd reserves the right to withhold any remedy, refund, repair, or replacement until the faulty product(s) have been returned to us for inspection. The cost of return postage is to be borne by the customer initially but will be fully reimbursed in the event that a manufacturer's fault is confirmed.
• If products have already been installed and cannot practically be removed and returned, please contact us at info@pavingandslabs.co.uk to discuss an alternative resolution. In some circumstances, we may be able to arrange a courier collection service, subject to a maximum charge of £50.00, which will be waived if a manufacturer's fault is confirmed.

Substitute Products

• If any Composite Decking, Composite Fencing, or Acoustic Wall Panel product becomes temporarily or permanently unavailable after your order is placed, we will contact you promptly to arrange either a full refund or the opportunity to select a comparable alternative product, with any price difference collected or refunded accordingly.
• Paving and Slabs Ltd will never dispatch substitute products without your explicit prior approval.

Colours, Shading & Batch Variation

• Every effort is made to present the colours and finishes of our Composite Decking, Composite Fencing, and Acoustic Wall Panel products as accurately as possible on our website. However, due to natural variation in monitor calibration and screen settings, we recommend taking advantage of our free sample service before placing a full order.
• Please be aware that different widths, materials, production batches, or orders placed at different times may not match exactly when laid side by side. Every manufacturing batch carries slight natural variation in tone and finish. This is considered a normal characteristic of composite and natural-blended materials and does not constitute a product fault.
• Colour or batch variation is not grounds for return or refund unless samples were specifically provided and approved prior to order as part of a written agreement.

🇮🇪 Deliveries to Ireland — Important Customs & Import Requirements

Deliveries to Northern Ireland (BT postcodes) and the Republic of Ireland are subject to specific customs, import, and documentation requirements as a result of post-Brexit trade regulations. Please read the following carefully before placing an order for delivery to Ireland.

Required Customer Documentation

• GB EORI Number: The customer or their appointed customs agent must hold a valid GB EORI number. This is required for all commercial shipments from Great Britain to Ireland and Northern Ireland. It is the customer's responsibility to obtain this prior to placing an order.
• XI EORI Number: If you are UK IMS registered and operating under the Northern Ireland Protocol, an XI EORI number may also be required. Please confirm your registration status with your customs agent or HMRC before ordering.
• Customs Declaration: A customs export declaration will be required for shipments from GB to the Republic of Ireland. Paving and Slabs Ltd will provide the necessary commercial invoice and packing list, but it is the customer's responsibility to appoint a licensed customs broker or freight forwarder if required.
• Commodity Codes: Goods will be classified under the appropriate HS commodity codes for natural stone paving, porcelain tiles, or composite decking as applicable. Please advise us if your customs agent requires this information in advance.

Import Duties, Taxes & Additional Charges

• Import VAT and customs duties may apply on goods entering the Republic of Ireland from Great Britain.
• Port or border inspection fees, if applied by customs authorities, are payable by the customer or their appointed agent.
• Paving and Slabs Ltd is not a customs agent and cannot provide customs advice. We strongly recommend consulting a licensed customs broker or freight forwarder before placing an order for delivery to Ireland.
• If goods are held at customs due to incomplete or incorrect documentation provided by the customer, any storage fees, demurrage charges, or additional handling costs are entirely the customer's responsibility.
• If goods are refused entry by customs authorities due to documentation failures on the customer's part, Paving and Slabs Ltd will not issue a refund for delivery costs incurred.

Delivery Timescales to Ireland

• Delivery to Ireland typically takes 4 to 10 working days from the date of dispatch, depending on customs clearance times, carrier scheduling, and your specific location.
• Delivery timescales to Ireland are significantly more variable than UK mainland deliveries and may be extended due to customs delays, port congestion, carrier capacity, public holidays, or adverse weather.
• Any ETA provided for Ireland deliveries is an estimate only and does not constitute a guarantee of delivery on that date.

Cancellations & Delays — Ireland Orders

• Once an order for Ireland has been dispatched, it cannot be cancelled. No refund of delivery costs will be issued once goods have entered the pallet network or customs process.
• If a delivery to Ireland fails due to incorrect customs documentation, refused entry, or an inability to contact the customer for clearance, the customer will bear all costs of return shipping, customs re-export fees, and any associated charges.
• Claims for goods lost or damaged in transit to Ireland must be submitted in writing within 48 hours of the expected delivery date, with supporting photographic evidence where possible.

Order Cancellations, Delays & Liability Disclaimer

Paving and Slabs Ltd will not be held responsible or liable for any of the following circumstances, regardless of the cause:

• Delivery delays caused by pallet network disruption, carrier operational issues, adverse weather, traffic incidents, road closures, strikes, public holidays, or any other factor outside our direct control.
• Order delays caused by stock availability issues, warehouse operational disruptions, supplier lead times, or other supply chain factors.
• Consequential losses arising from delayed or failed delivery — including cancelled labour bookings, equipment hire, accommodation, or any other third-party costs incurred by the customer in anticipation of delivery.
• Customs delays for international shipments (including Ireland), including delays caused by customs authority processing, documentation verification, border inspections, or port congestion.
• Force majeure events — including but not limited to natural disasters, pandemics, government restrictions, acts of war, civil unrest, or any other event beyond reasonable human control.
• Cancelled orders after dispatch: Once an order has been dispatched and collected by our carrier, cancellation is not possible. The delivery charge is non-refundable in all cases once goods have left our warehouse.
• Partial deliveries: On rare occasions, pallets within a multi-pallet order may be delivered on different days. Paving and Slabs Ltd is not liable for any costs or delays arising from split deliveries within the same order.
• Damage caused by customer handling of goods after kerbside delivery — including during unloading, transport across site, or installation — is entirely the customer's responsibility.
• Errors in delivery information provided by the customer — including incorrect addresses, inaccessible postcodes, or failure to advise of access restrictions — that result in delivery failure or additional charges.

By placing an order with Paving and Slabs Ltd, you confirm that you have read and accepted all delivery terms set out on this page. These terms form part of our standard terms and conditions of sale.

We Offer Premium Express Delivery for Urgent Orders

For time-sensitive projects, express delivery options may be available on selected products and postcodes. Please contact us before ordering to confirm availability and pricing for express services.

• Express delivery is subject to carrier availability and cannot be guaranteed for all postcodes.
• Express delivery surcharges are in addition to standard delivery pricing and are non-refundable once booked.
• Express delivery to Ireland is not available — all Ireland deliveries operate on the standard 4–10 working day timescale.
• All deliveries, including express, are kerbside only. Drivers cannot assist beyond the delivery point.