Delivery Information

At Paving and Slabs, we aim to provide a smooth and efficient delivery experience for all our customers across the United Kingdom. Please read the following delivery guidelines to ensure your order reaches you as safely and efficiently as possible.

How Your Order Is Delivered

All orders for porcelain paving slabs, patio slabs, paver slabs, and flagstones are securely packed on pallets. Depending on the product, your order will arrive in a wooden crate, wire frame case, or heavy-duty bag. By placing an order, you confirm that your delivery details meet our third-party haulier’s requirements, as described below.

Delivery Method

Deliveries are made by our courier partner using a tail-lift and hydraulic pump truck system. Our drivers will make every effort to deliver as close as possible to your property, provided there is a flat, hard surface and a nearby drop kerb. Minimum kerbside delivery is guaranteed.

Please Note: We do not use crane or HIAB facilities for delivery—pallets are delivered at ground level only.

• We cannot deliver onto sand, gravel, mud, grass, or over walls/fences.
• Deliveries are typically made Monday to Friday, 8 am–6 pm (weekends and bank holidays excluded).

Your Responsibilities

Provide a Contact Number

Please ensure you supply a valid telephone number so our hauliers can contact you to confirm the delivery date and approximate time. Failure to provide a reachable contact number may result in a failed delivery and additional charges.

Someone Must Be Present

A responsible person must be present at the delivery address to receive and sign for the goods. The driver cannot handle goods beyond offloading, nor enter your property.

Check Access & Surfaces

• Your access road must be suitable for an 18-tonne delivery vehicle (similar to a dustbin lorry).
• Ensure the area is flat, level, and solid (tarmac or concrete) for safe tail-lift operation.
• No deliveries onto sloped surfaces—tail lifts require a flat surface.
• Clear of overhead obstructions (such as low trees or wires) and notify us of any access or parking restrictions.

If your access is limited or unusual, please contact us in advance so we can advise accordingly.

Delivery Timing

Standard & Express Options

• Standard deliveries are made within 4–6 working days for orders placed before noon, Monday to Friday.
• Our dispatch team will contact you 1–2 days before delivery to confirm details.
• Next-day delivery (on lightweight items/aggregates) is available for orders placed before 11:30 am, Monday to Friday.

Orders placed after 11:30 am on Fridays are processed the following Monday.

Parcel Deliveries

For smaller and lighter products (up to 30kg), we offer standard parcel delivery. These include items like liquid products and sheet veneer, with parcels sized accordingly.

Aggregate Orders

Natural stone chippings may arrive dusty, as they are sent direct from the quarry without pre-washing. We recommend hosing these thoroughly to bring out their full colour.

Multiple Deliveries

Large orders may be dispatched from multiple locations and may arrive at different times. Our delivery partners will contact you ahead of time to confirm all delivery slots.

Important Notes

• All deliveries are made via tail-lift and pump truck—no crane or HIAB is provided.
• Failed deliveries due to incomplete or incorrect information, unsuitable access, or no one present will incur re-delivery charges.

Need Help or Have Special Requirements?

If you have any specific delivery requirements, restricted access, or further questions, please contact us before ordering for tailored advice.

Paving and Slabs
www.pavingandslabs.co.uk
Email: info@pavingandslabs.co.uk