Damage Policy

Damages Policy

Paving and Slabs Ltd

At Paving and Slabs Ltd, we take every possible step to ensure your order is packed carefully and delivered in good condition. However, paving and natural stone products are heavy and fragile by nature, and a small amount of damage during transport can occasionally occur. Our policy reflects long-established industry standards.

Damage of up to 10 percent of the total order is considered acceptable within the paving industry and is not eligible for compensation.

If damage falls between 10 percent and 20 percent of the total order, we will issue a proportional refund for the affected materials. This is subject to clear photographic evidence being provided on the same day of pallets delivery, showing both the extent of the damage and the overall pallet or delivery.

Replacement materials will only be considered where total damage exceeds 20 percent of the order and where clear photographs are supplied at the time of delivery.

Recommended Extra Allowance

To avoid delays or inconvenience caused by breakages or cutting requirements, we strongly recommend ordering an additional 10 to 15 percent of materials based on the total project area. This is standard practice within the paving and construction industry and helps ensure your project can be completed smoothly.

Split Packs

Split packs require additional handling by our UK warehouse team, including unpacking and repackaging materials. This process is naturally less secure than factory-sealed packaging and increases the risk of chipping or damage during transport.

For this reason, we strongly advise customers to purchase full packs wherever possible. If a customer chooses to order split packs, this will be taken as acceptance of the increased risk, and claims relating to minor damage may not be accepted.

Minor Chipping

Minor chipping to edges or corners can occur during packing, handling, or transportation. These small chips are not eligible for claims.

Such minor imperfections do not affect the strength or performance of the slabs and are usually hidden once the paving is installed. In many cases, slabs with small chips can still be used for cuts, edges, or corner areas. Minor chips can also be easily managed by professional installers or homeowners during installation.

Refunds and Replacement

Where a claim is accepted in line with this policy, we will refund the value of the damaged items.

Please note that free replacements are not generally provided due to the high cost of delivery and handling. Our prices are kept as competitive as possible with very small margins. Retailers who offer free replacements typically charge significantly higher prices to cover these costs.

We aim to provide high-quality paving products at excellent value, and this approach allows us to do so while remaining fair and transparent.

Reporting Damage

Any damage must be reported promptly upon delivery and supported with clear photographs showing the damaged items and the full delivery. Claims made after installation or without sufficient evidence may not be accepted.